Refund policy

I have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to include the receipt or proof of purchase. 

You do not need to contact me to start a return. Just send it back, with a note of your order number and name in it's original packaging to:

If by chance, Gatcombe Barn, Bakers Orchard, Clayhanger, Wadeford, Somerset, TA20 3BD

If your return is accepted, I’ll issue a refund to your original payment method. 
You can always contact me for any return question at ukifbychance@gmail.com 

Please note you will be responsible for return shipping costs. I recommend obtaining a proof of shipping. 

Damaged items
Please inspect your order upon receipt and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and put it right for you.

Exchanges
The easiest way to exchange an item is to return the item you have, and once the return is accepted, make a separate purchase for the replacement item.

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since I’ve approved your return, please contact me at ukifbychance@gmail.com